Leon's Furniture... Hmmmm!

We have a large furniture store chain here in Canada by the name of Leon’s Furniture. We have had an account there for a number of years as we have bought many appliances from them such as a fridge, a stove, a dishwasher, a couple of washing machines, a clothes dryer plus a few other odds and ends. We have also purchased from them a few pieces of furniture. This past December, after the insistence of my wife, we decided to buy a new couch and love seat. After her bugging me time and time again, we headed out to Leon’s to make our purchase.

We spent over an hour checking out the couches. Leather, cloth, soft, hard. big, small, patterned, non-patterned, expensive, cheap… and so on. The courtious salesperson who helped us on occasion kept her distance much to my satisfaction, unlike some of the vultures who circled around other patrons waiting for them to make their big decision. I swear I must have sat on 5000 couches and love seats before we finally selected the one we liked. Well… maybe just fifty. We left satisfied with not only our decision but also the service.

… Until they delivered our purchase a few days later.

The moving men skilfully delivered the furniture to the living room and I agreed to unpack the stuff. Upon signing for the contents of the delivery, I ushered them to the door and bade them good bye. The problems began when I returned to the living room to unpack the furniture.

The lack of quality in the workmanship of the couch and love seat were much to be desired. The skirt around the couch was ripped off in a number of areas, there was a hole in the skirt fabric of the love seat and both of the bottoms of the two pieces were ripped. There were staples sticking out of the front of the couch where there shouldn’t be any staples at all. It looked like a person who had too much to drink constructed the furniture…Either that or a fork lift had a head on collision with the stuff.

Needless to say I was not impressed.

It doesn’t end there. They exchanged both pieces for us and promised that they would inspect the new stuff before delivering it. Upon its delivery, there were still quality issues to deal with. They are now in the process of exchanging the love seat a second time after we found hardened hot glue on its arm.

So… “Why don’t you just return the stuff for good and get your money back?” you ask. Well, we love the looks, we love the pattern, we love the comfort level and we want the furniture and as far as I am concerned, we are going to get what we want and if that takes ten returns at Leon’s cost, so be it!

So, I am not suggesting that Canadians stay away from Leon’s Furniture, I am simply suggesting that you properly inspect your purchase before signing that you are satisfied.

I hope that everyone else who shops there has better luck than us!